Director
Recent development in Higher Education has seen massive growth in terms of the number of students, number of universities and a number of colleges. On the other hand, there is a need for skilled individuals to fulfill the growing industrial requirements and it poses a huge challenge for the administrators of all institutes to manage the administration effectively and to improve the quality of education. In the present dynamic education sector, it is very important for educational institutes to have an optimum use of resources by implementing automation system which enables them to provide high quality of education, maximum collaboration, integrated business intelligence and management friendly environment. Information technology has played a major role in reducing operational inefficiency and has improved decision-making in many areas of governance. An integrated university e-governance solution can empower the university to administer the progress of the educational delivery and services to the stakeholders in a much better manner.
Governance is a system of control and orientation at the institutional level which defines the responsibilities, the rights and the relationships among all the concerned categories, and the rules and procedures necessary for making reasonable decisions related to each department. This system supports equality, transparency, accountability and the reinforcement of confidence and credibility in the work environment. It is therefore proposed to establish the VC Secretariat and Centre for Good Governance (CGG) to achieve the above-mentioned aims and objectives.
About CGG
- It is a brain child of the management team of CABM.
- It will be a symbol of positivity in the University.
- It will act as a catalyst for the promotion of good governance in the University.
- It will not interfere in the working of any section / department / college / directorate.
- It will act as a facilitator in providing all the information to the Vice-Chancellor of the University at a click of the mouse.
- CGG will work on the principle of “Success is yours & Failure is ours” — we know how to convert failure into success.
To be a world-class unit to guide governance reforms and grievance management by bringing together and harnessing the power of knowledge, technology and people for the good governance of GBPUAT.
- To work with university departments to implement governance reforms.
- To be a think tank to foster growth-oriented and people-centric governance.
- To enable the university departments with e-Governance tools for improved service delivery.
- To create a bank of best practices and tools in governance reforms — including e-governance.
- To support change management programmes in the University.
- To provide consultancy services to public and private universities to promote good governance.
CGG aims to:
- Provide world-class delivery in administrative reforms, process re-engineering, policy formulation and evaluation, and support university colleges / departments / sections in improved service delivery.
- Design and delivery of end-to-end e-Governance systems across all colleges / departments / sections in GBPUAT.
- To act as a nodal agency for integrated information and grievance management in the University.
CGG will undertake action research, provide professional advice and conduct change management programmes for various sections and the successful implementation of their reforms, to achieve the twin objectives of transparency and efficiency, and zero genuine grievances (ZGG) everywhere in GBPUAT.
CGG will work closely with policy makers such as BOM, AC, UMC, senior officials, management experts, students, institutions and other stakeholders for designing and implementing people-centric governance policies.
CGG aspires to be a centre of excellence in governance and a guiding force for all its user departments through the adoption of standard processes, appropriate technologies and people excellence, with a focus on enhancing users’ satisfaction through continuous quality delivery, improvement and value proposition.
The main objective of CGG is to bring accountability, integrity, credibility, transparency and efficiency to the day-to-day activities of the organization (GBPUAT) to provide effective services to all its stakeholders.
CGG will work to achieve the following objectives:
- To design and implement governance reforms in all the colleges / departments / sections of GBPUAT.
- To enable all the colleges / departments / sections of GBPUAT with e-Governance reforms.
- To create a bank of best practices and tools in governance reforms for the teaching, research and extension programmes of GBPUAT.
- To support change management programmes in GBPUAT.
- To achieve paperless offices in GBPUAT in due course of time.
- To achieve excellence in integrated information and grievance management in the University.
- Policy reviews and formulations.
- Assessments and evaluations.
- Nodal agency for administrative reforms and grievance management.
- e-Governance solution provider.
- Administration and maintenance of the GBPUAT website and web portal and those of its various units.
- Data Centre maintenance.
- Development and maintenance of online applications.
- Emphasis upon the wider access of information.
- Enhancing efficiency through e-Office and e-Management (Document Management System).
- Greater attention to improving the service delivery mechanism.
- Maintenance of the institutional database.
- Procurement and maintenance of IT-related equipment (hardware and software).
- Grievance data management of students / faculty / stakeholders of GBPUAT.
Structure
Divisions of CGG
CGG will have the following divisions:
- Planning, Monitoring and Evaluation (PME) Division
- e-Governance Division
- Administrative Reforms and Public Grievances (ARPG) Division
The roles and responsibilities of the above divisions are given below.
The PME division will have the following officers:
- Coordinator, PME
- Assistant Coordinator, PME
- Nodal Officer, ICAR
The roles and responsibilities of this division will be as follows:
- Liaisoning with:
- ICAR
- State Government
- Rajbhawan
- AIU
- Other academic regulating bodies like UGC, AICTE etc.
- Technical support for digitization of records
- Technical support for priority setting
- Technical support for:
- Monthly plans
- Annual plans
- Five-year plans
- Perspective plans
- Support for University budget preparation
- Fund management for CGG
- Miscellaneous
- Activities assigned by the Director, CGG / Vice-Chancellor from time to time
The e-Governance division will have the following officers:
- Coordinator, e-Governance
- Programmer
- NIC support team
This division will have two sections: Development of Software and e-Monitoring.
Using e-Governance / m-Governance.
- e-Governance is technology-driven governance for delivering services, exchange of information, communication and transactions, and integration of various systems and services between government bodies such as the university and citizens.
- m-Governance is mobile-technology-driven governance for delivering services, exchange of information, communication and transactions, and integration of various systems and services between government bodies such as the university and citizens.
- Through e-Governance, government services will be made available to citizens in a convenient, efficient and transparent manner. The three main target groups in governance concepts are government, citizens and businesses / interest groups; in e-Governance there are no distinct boundaries.
- The model for e-Governance is a one-stop portal where citizens or stakeholders have access to a variety of information and services. An ideal portal would be a single window for information dissemination where a citizen and all stakeholders can access all services and obtain relevant information, as in a citizen facilitation centre.
The roles and responsibilities of this division will be as follows:
- Development of UMS
- Integration of e-Office, IFMS & AUAMS
- Updating UMS
- Development of social media
- Miscellaneous
- Activities assigned by the Director, CGG / Vice-Chancellor from time to time
- Maintenance of the Data Centre
- Integrated MIS of the University
- Report generation
- Monitoring of websites
- Monitoring of social media
- Miscellaneous
- Activities assigned by the Director, CGG / Vice-Chancellor from time to time
The ARPG division will have the following officers:
- OSD to BOM
- Coordinator, ARPG
- Assistant Coordinator, ARPG
- Coordinator, RTI
The roles and responsibilities of this division will be as follows:
- Citizen charter
- Best practices manuals
- Good governance guidelines
- Administrative reforms and regulations
- Public grievances handling leading to Zero Genuine Grievances (ZGG)
- Process engineering
- Design of access control & surveillance
- Vigilance
- Ranking, accreditations and awards
- RTI / RTI appeal
- Preparation of agenda and proceedings of UMC / AC / BOM etc.
- Miscellaneous, and activities assigned by the Director, CGG / Vice-Chancellor from time to time